This will enable Horizon to better answer your questions and service you in the event that you may need any assistance. For questions or assistance, please visit our website at www. Inspection or Services If this Product needs to be inspected or serviced and is compliant in the country you live and use the Product in, please use the Horizon Online Service Request submission process found on our website or call Horizon to obtain a Return Merchandise Authorization RMA number.
Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our facility.
If you do not have internet access, please contact Horizon Product Support to obtain a RMA number along with instructions for submitting your product for service. When calling Horizon, you will be asked to provide your complete name, street address, email address and phone number where you can be reached during business hours. When sending product into Horizon, please include your RMA number, a list of the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton. If you have any issue with a LiPo battery, please contact the appropriate Horizon Product Support office. Warranty Requirements For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be serviced or replaced free of charge. By submitting the item for service you are agreeing to payment of the service without notification. Service estimates are available upon request. You must include this request with your item submitted for service. In addition you will be billed for return freight. If received, a non-compliant Product will not be serviced. Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded.
United States: Electronics and engines requiring inspection or repair should be shipped to the following address: Horizon Service Center Fieldstone Road Champaign, Illinois All other Products requiring warranty inspection or repair should be shipped to the following address: Horizon Product Support Fieldstone Road Champaign, Illinois Please call or e-mail us at productsupport horizonhobby.
France: Electronics and engines requiring inspection or repair should be shipped to the following address:. China: Electronics and engines requiring inspection or repair should be shipped to the following address:. Horizon Hobby — China Room , No. Shanghai, China Product Registration Find a Retailer News. Where To Buy. Campervan Equipment. Sleeping Bags. Sleeping Mats.
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