Foodpanda

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Delivery Hero shares were up 6. Delivery Hero, whose operations span more than 50 countries, only started in June with the soft launch of its Foodpanda brand in Berlin and then rolled it out to other cities in August. That return home brought an abrupt end to a truce struck in late , when Oestberg sold Delivery Hero's German operations to Takeaway. The group also said on Wednesday it would exit the market in Japan, which it entered in September , in the first quarter of to focus on growth in other markets and niches, especially in the area of quick commerce.

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Additionally, Foodpanda India data has never been shared with any company. At the moment, Ziner. But Mint looked into the antecedents of the website using Domain Tools, which uses a database of domain name, IP Internet protocol address, and Whois data. It is used by investigative agencies to look into cyber crime and domain monitoring. Both Ziner. The changes were made on 5 January, 26 March and 23 June.

It is a story pieced together from multiple accounts of people who work at Foodpanda or used to. More than people have quit the company, across three locations—Gurgaon, Pune and Bengaluru—in the last five months. And they have plenty to say. Mint sent a detailed questionnaire, 18 questions in all, to Rocket Internet and Foodpanda on 1 September. It was an out-of-turn meeting in early January at the Foodpanda headquarters in Gurgaon.

Four people were in the room. After spending two months inside the company, Bharadwaj was disturbed about the lack of processes and had uncovered several discrepancies—fake orders, fake restaurants, no automation, overdependence on open Excel sheets, which were prone to manipulation, and suspicion over contracts awarded to vendors. According to a former Foodpanda official Official 2 who is aware of the meeting, what followed next was a mud-slinging match between Chadda and Bharadwaj.

The whole thing of doing an audit was brushed aside. Chadda and Malhotra left in August. Bharadwaj declined comment for this story. No such meeting happened. But the issues raised by Bharadwaj remain—fake orders, fake restaurants on the platform, and suspicion over contracts awarded to vendors.

The problem was with the cupcakes. Sometime in August, La Pizza Mill, a fast-food chain in Gurgaon, listed on Foodpanda, said it had delivered cupcakes each day, over several days. It was now demanding that its dues be settled. But cupcakes is a lot. But this is fraud. And then you have to confront the guy and say that we will discontinue the relationship. Nearly every week, such issues crop up at Foodpanda. Despite repeated attempts, Mint could not reach La Pizza Mill.

Calls were not going through on the contact numbers listed for the restaurant. An email sent to the restaurant did not elicit any reply. We are still investigating this. It was a case involving orders being placed on Foodpanda using fake credit card numbers and is still being investigated, said Official 1.

How they the previous owners ran this restaurant, I cannot comment. Every order is a takeaway. How much does Foodpanda have to return to you, the restaurant? How much did you make in the process? Did you have to deliver that order? For a month. And now, extrapolate this example for every voucher offered by Foodpanda and you can sense the real extent of the problem.

It is a feast. The restaurant makes money hand over fist and Foodpanda gets transactions, though mostly fake. The whole operation is running on Excel sheets," says Official 3, who has since left the company. And we fought a lot to build something, but the attitude was, just let it be. This was the attitude from the top. Sunny Goel is a popular man inside Foodpanda. His claim to fame? Of having set up 70 fake restaurants on the platform.

His restaurants were spread across Gurgaon, Noida and Meerut, among several other locations. In its bid to chase growth, Foodpanda short-circuited the verification check of restaurants. That gave rise to guys like Goel. He used different mobile phone numbers to set up these restaurants and would use the vouchers and process orders.

Mint tried to reach Goel through the people at Foodpanda. According to three people in the know, Foodpanda found close to fake restaurants on the platform between March and August And Shaunak Mewada, head of global expansion at Foodpanda, was leading the effort of culling them. But the problem continues. We are trying, but there is a lot of fraud. We plug one hole and another opens up. This Goel fellow also keeps popping up. Foodpanda did make an effort to do something about these holes.

Except, the initiative was botched. Right from day one. In late March this year, Zomato, the global restaurant-listing company, entered the food-ordering space. As part of the initiative and to ensure a robust back-end, it decided that all its restaurants would be connected with an Apple iPad. That way, the moment an order is placed on Zomato, it will reflect on the iPad with the restaurant.

Within weeks, Foodpanda decided to follow the example. So the company settled on Samsung tablets instead. Mandal was the head of operations at Just Eat India, a start-up Foodpanda acquired in January this year. Mandal quit Foodpanda in May. But suddenly, he was moved out of the procurement process. Gulati is the vice-president of operations at Foodpanda India.

Simply put: Only Samsung tablets made it home; were distributed in Delhi, and each in Pune and Bangalore. The goof-up sent shockwaves at the Foodpanda headquarters in Berlin, Germany. Luca Pignatelli, the global operations manager at Foodpanda, flew to Gurgaon to investigate the matter. But the tablet episode is the biggest travesty I have seen," adds Official 3. People in the know claim that from around 60, transactions a month, the jump was nearly three times.

To process those orders, Foodpanda needed more call centre employees. Capricorn is a small call centre firm in Gurgaon. Foodpanda outsourced its back end to the firm. All the employees Mint spoke with confirmed the employment of Capricorn, sometime in early Mint independently checked the antecedents of Capricorn. It is a small call centre operation, whose biggest client is Foodpanda, and it also does some work for Indiamart.

Throughout April, May, June and July, the firm was putting out recruitment notices for customer sales representatives on behalf of Foodpanda. Documents filed with the RoC paint a different picture. Capricorn eServe never existed before July The company officially came into existence only on 30 July.

Its memorandum of association was filed on 21 July. How is it then that salary of people was being paid by Foodpanda to Capricorn, before the company even came into existence?

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