If an invalid message appears or a payment timeout occurs, please tap "Refresh" to refresh the code. This serves as a record of your spending and the loyalty points you earn. Any claim request of loyalty points after the transaction is made will not be entertained. The barcode will show when your mobile network is unstable. The offline membership card will show your membership ID that was captured from the last time you successfully logged in. Loyalty points and your spending record will be updated automatically in your account.
To protect your benefits, you cannot use any stored value or eCoupon in transaction using the offline electronic membership card. Your electronic membership card and physical membership card if any will then be terminated, and any stored value and loyalty point in the card will be frozen immediately. The stored value and loyalty point balance will only be transferred to your new membership account until it is set up and logged in.
For security reasons you cannot login to the city 'super HK App on multiple devices at the same time. If you log into your account using a second device, the first device you logged into the account with will be logged out. Your loyalty point and spending records will be updated within 36 hours after a purchase is made except designated promotional offers.
Accumulated Spending refers to your total net spending before the anniversary of your membership, i. You can check your anniversary date through the following ways. Purchases of city 'super Gift Card or Shopping Voucher, stored value top-up, delivery charge and gift wrapping charge are not eligible for loyalty points or accumulated spending.
If you cancel a transaction or arrange a refund, the loyalty points earned for that transaction will be deducted automatically, including extra bonus points earned in designated promotional offers. Please note that you may be required to provide the corresponding sales receipt for verification and adjustment.
Redeem automatically according to the loyalty points earned from spending at city 'super, LOG-ON and cookedDeli stores as well as the official eShop. Spend more and earn more rewards. To use a Promotion eCoupon or Reward eCoupon, simply present it to the Cashier staff at the checkout. Please also refer to the terms and conditions on the eCoupon. There is a validity period for every Reward eCoupon.
The "eCoupon" section on the app will only show those Reward eCoupons in effect. Any expired or used Reward eCoupon will be deleted automatically. Regarding the validity period and details of Reward eCoupon, please refer to the terms and conditions. All eCoupons can only be used at the retail stores in Hong Kong. They are not accepted for transactions at eShop. If you have consented to receive promotional information from us, you will receive an email and city 'super HK App notification including the eCoupon's expiry date.
A further email notification will be sent to you 7 days before the eCoupon expires, reminding you to use it. Reminder: You can choose to receive promotional information from us through the follow ways. You have to present your membership card for verification when used. Apart from reward redemption, super e-gold membership also entitles you to various privileges, including year-round discounts, birthday gifts, priority phone ordering service, a free tasting of seasonal delicacies at Amazing Food Hall in Times Square, complementary gourmet workshops featuring seasonal items, and free cooking classes for birthday month and next month of membership anniversary.
Please stay tuned for our new privileges and services exclusively for super e-gold members. A super e-gold member can entitle 10 Reward eCoins for every 40, points upon anniversary date, 20 Reward eCoins for 80, points, and so on. The points balance will be reset to zero upon reaching anniversary date and no redemption arrangement can be made with fewer points than the minimum of 40, Any unused points balance, expired or invalid Reward eCoins will be forfeited and will not be re-issued.
Each redemption must be in units of 40, points. No redemption arrangement can be made with fewer points than the minimum of 40,, and the points balance will be forfeited. The validity period of Reward eCoins is 60 days, and the validity period starts from the day by system. There is a validity period for every Reward eCoins.
The "eCoupon" section on the app will only show those Reward eCoins in effect. Any expired or used Reward eCoins will be deleted automatically. Regarding the validity period and details of Reward eCoins, please refer to the terms and conditions. Any unused points balance, expired or invalid reward redemption will be forfeited and will not be re-issued.
You will receive an email notification on the same day. A confirmation SMS will be sent for reward collection. A further email notification will be sent to you 7 days before the Reward eCoins expiry, reminding you to redeem your rewards. Loyalty points cannot be transferred.
You have to log into your membership account to redeem your rewards. Upon reward collection, you are required to present your membership card and confirmation SMS for verification. Gift items are subject to availability while stock lasts. If there are any changes to the gifts supply or if the gifts approved for customer redemption are out of stock, City Super Limited reserves the right to replace them with other gift items without prior notification.
All gift items can enjoy home delivery services, please refer to the terms and conditions as stated on the "Online Order and Delivery Arrangement" section. You have to collect your reward on selected date, time and store. The expired rewards will be regarded as abandonment and no replacement will not arranged. Related eCoins will not be returned. Member cannot amend or cancel the order and change delivery arrangements.
We suggest you to re-confirm the order and delivery method before redemption. In the event we are unable to complete the verification process, we reserve the right to refuse any attempt to collect the order and shall not be held responsible in any way. IE is not supported. Internet Explorer is no longer supported Please use one of the following browsers:. Google Chrome. Mozilla Firefox. Microsoft Edge. Download our Mobile App Enjoy better shopping experienced!
Pause slideshow Play slideshow Be a grill master! Be a grill master! Party Set. Sweet Concept. Store Locator. Frequently Asked Questions. About super e membership How can I become a super e member? How to become a super e-gold member? How long is the validity period of super e membership? What are the benefits for super e and super e—gold membership? How can I check the stored value in my membership card? When will the stored value expire? How can I top up my membership card?
Is there any restriction on the stored value and top-up value? How can I check my anniversary date? The registered mobile address can be used again after expired for one month. When will super e-gold year-round discounts and privileges be changed? How can I update my personal data?
How will my personal data be used? What should I do if I forgot my login password? What should I do if I forgot my registered email address? What should I do if my membership account is locked? What should I do if I do not receive the email to reset password? Dog food. Lots of it. We got 2 for you too I like your style ;.
A better way to pay, by Google. A better way to pay, by Google Google Pay is the fast, simple way to pay with your phone and speed through checkout within apps, websites and in stores. Go to Google Pay. Get the app to make the most of it. See where to pay See how to pay. What should we order? Lots of them.
Pay in apps. Just like that. Google Pay makes it easy to check out quickly within your favorite apps and websites. Get what you need with the simple press of a button. See apps that accept Google Pay. See how your info is protected Learn more about security. All your rewards and passes in one place Save your transit tickets to Google Pay, and forget about forgetting them once and for all.
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